This episode was recorded immediately following our 2018 Black Friday sale.

We never seem to sell out of the stuff we want to get rid of.

Getting burned when subscribers have books on hold for months that they never wanted.

Reminding subscribers, in person, the value of our weekly emails.

The detailed account of either a subscriber losing 2 comics or us making 5 mistakes 2 months in a row.

How Monday pick-up was taken away from us.

Are customer attitudes regional or national?

One final Lumberjanes Day reminder.

Christmas shopping as customers, not retailers.